Returns / Exchanges

 

Refund policy:

We regret No Refunds. There will be no refunds issued on any DAYMADEZA Products, unless otherwise indicated by DAYMADEZA or where alternative arrangements have been discussed with a DAYMADEZA representative. We regret no credit notes.

General Guidelines:

• NO embroided item/s can be returned only altered, which will be charged for.
• NO sale item/s will be returned or exchanged.
• NO return on scrub CAPS.
• We won’t be able to refund you, however a voucher will be sent to you for store credit.
• You will be billed on damaged items.
• Customers requesting an exchange will need to courier their items to DAYMADEZA at their own cost.
• Courier of exchanged items back to the customer will also be at their own cost.
• Incorrect Product Delivery: If the incorrect product is delivered to you (i.e., it is not the product you purchased), please do not remove the product from its original packaging, open or use the product in any way. Please contact DAYMADEZA, so that we can resolve the mistake by collecting the product from you and delivering the correct one as soon as possible.
• We are not liable for your washing skills. Wash dark and light colours separately. NO exchanges or voucher will be considered.
• Late Delivery & Shortages: If a product you have purchased is not delivered within the agreed delivery period (or where no specific period is agreed, within 15 days after having purchased the product) you are entitled to cancel such purchase on 5 days’ notice to DAYMADEZA. Should a product that you have ordered be out of stock, DAYMADEZA will notify you thereof, whereupon:
  • In the event of a temporary out-of-stock situation, you shall be entitled to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed;
  • In the event of a permanent out-of-stock situation, you shall be entitled to be fully refunded.

 

 

 

 

Returns:

We have a strict five-day return policy, which means you have 5 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@daymade.co.za. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Purchased items may be returned within 5 days of receipt for a full refund of that item, an exchange for a different size or different garment of equivalent value based on stock availability, or a store credit. This means that all customers must submit a return form within 5 days of receipt to qualify for a return.
• The abovementioned is subject to the following:

1. In all cases, the items returned must be in their original condition, unworn/unused and in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt.)
2. When trying on items of clothing, please ensure that you are not wearing perfume, makeup, powder or a deodorant which may leave a scent or marks on the item.
3. Once your return form has been submitted you will receive an email to confirm that your return has been lodged. We will arrange for our courier partner to collect your return which will be charged to your return. Alternatively, returns may also be arranged via a selected Pargo point. If you would like more information on this, please contact us.
4. Please ensure your return includes a copy of your original invoice and/or order no.
5. Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to DAYMADEZA premises) can take up to 5 BUSINESS DAYS from date of submission. We appreciate your patience in this regard.
6. If an item you receive is considered by you to be damaged or faulty, please submit a return request form and we will take up the matter and possibly refund you or replace the item at our cost, subject to availability.
7. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.
8. Non-defective products: Save for certain exceptions (as listed below), you are entitled, after receipt of a product purchased by you, to cancel the purchase within the relevant COOLING OFF PERIOD specified below, and to obtain the full purchase price refund, subject to being charged by DAYMADEZA for the return of the product. The COOLING OFF PERIOD (S44 of the ECTA 25 of 2012):
   • 5 days after receipt of goods;
   • If payment for the goods has been affected prior to you exercising one of the aforementioned rights, you are entitled to a full refund of such payment, which payment must be made within 15 days of the date of cancellation.
9. EXCEPTIONS:  according to S42 (2) of the ECTA, these include:
   • purchases by electronic Gift Vouchers or Coupons;
   • underwear and lingerie (for hygienic reasons);
   • footwear and socks;
   • face masks and all PPE (for safety and hygienic reasons);
   • prizes, competition/promotional items;

• To initiate a return a returns form MUST be filled out first on our returns page.
• ALL returns must be made within 5 days. No returns will be accepted after this period.

 

 

Exchange Policy:

Exchanges will only be considered if the customer notifies DAYMADEZA within 5 days of delivery. Please fit every item when it arrives. Upon our receipt and inspection of the returned item(s), exchanges will only be accepted and processed if the item(s) are in original condition, unused and no signs of damage, wear or altering. Make-up counts as damage!

• Exchanges will take time as we don’t always have stock on hand and will be seen as a new order in some cases.

 

Please keep in mind that DAYMADEZA cannot accept the returned product(s) and cannot exchange the item/s if:

• the return fails outside of the stated five (5) day period
• the product(s) is worn, damaged or not in its original packaging;
• R50 packaging fine for packaging that is damaged on return
• the product has been purchased at a reduced SALE price
• orders with promo codes used to discount the item fall under sale orders / orders using influencer discount codes / BUY X GET Y FREE promo codes forfeit the right to be returned/exchanged

To return a product for exchange, please follow the instructions below: 
• Drop us an email via support@daymade.co.za
• In your email, please include your reason for exchange and attach a copy of the payment confirmation you received when placing the order

You will receive a response email:
• confirming/declining the exchange
• the availability of the items the customer would like to exchange to
• a return address
• You will be responsible for paying for your own shipping costs for returning your item. You will need to pay an additional shipping cost (R100) to dispatch your new item. Shipping costs are non-refundable.

Pack the product(s) into their original packaging including the original and attached labels
• Address the package to DAYMADEZA
• As DAYMADEZA in not liable for the loss of any product being returned we highly recommend that you return it using registered mail.

Damaged or Defective product:
For DAYMADEZA, we pride ourselves on quality. We thoroughly test all our garments to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.
We will refund/replace the product if the damage is the result of a manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. If the problem was caused by reasons other than material quality or assembly process, the original product will be returned to you.

Please note the following are not acceptable as defective/damaged goods:

• item does not match the image online – we make sure to use images identical to the product online, we refrain from using client images online due to editing & adjustments done to images by clients when posting on Instagram. The image online is the most accurate and identical to the product purchased and in no way or form differ from the item received. Please use the online image as the correct source of the item you are purchasing and will receive.
• Loose threads

Email us via support@daymade.co.za if you have received a damaged/ defective item. Please provide a description of the defected item and images.

• please note you will have to ship the defective product back to our warehouse for our team to investigate the defective/damaged product.
• a refund/replacement will only commence once the returned item is declared damaged/defective.

*If you receive a refund due to defects, the cost of return shipping will be deducted from your refund.