SHIPPING/DELIVERY:

  • DAYMADEZA is an online retailer and does not have a physical retail store. Deliveries are door to door i.e., to the address supplied by the User. If the User is not available at the time of delivery, the parcel will be left with someone at the property who will be required to sign receipt e.g., staff, which needs to be given beforehand.
    • DAYMADEZA cannot deliver to P.O. Boxes
  • The client receives a shipping confirmation email on dispatch of their purchase including all necessary tracking information. It is the client’s duty to track their parcel to ensure the whereabouts and that they are present to receive the package on the delivery date.
  • If the courier service after multiple attempts of trying to deliver the package at the given address is unsuccessful or fails after several attempts to contact the client via the given contact details nor receives a response to their messages/calls and the package is returned to DAYMADEZA, the client forfeits delivery and is accountable to arrange/pay for RE-DELIVERY.

GENERAL

  • DayMade.co.za delivers to most areas in South Africa. 

CHARGES

  • Delivery is FREE in South Africa provided your order meets the minimum order requirement upon checkout.
  • There is no delivery charge for orders of R1500.00 or more.
  • Should your order total be less than R1500.00, a R100.00 delivery fee will be added to your purchase.
  • The R100 delivery fee is a set standard for all delivery options (our courier partner & Pargo).

 

OPTIONS & PERIODS

Door-To-Door Deliveries with our courier partner (within 5-7 business days)

  • Once your order has been processed, we will arrange with our courier partner to deliver your purchased items to the place and person of your choice, to arrive on the next business day after dispatch.
  • Delivery periods are calculated based on business days only. Saturdays, Sundays and public holidays are not taken into account in calculating delivery periods. For, example, if you order something over the weekend or on a public holiday, the delivery period will only start running on the next business day.
  • If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order. If you want to order various products where some have a shorter delivery time than others, DAYMADEZA advises that you order such products separately from the products requiring longer delivery times.
  • DAYMADEZA makes every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform you.
  • In the unlikely event of an incorrect delivery or defective product, please go to the returns page and initiate a returns request.
  • A NOTE ABOUT FOOTWEAR PRODUCTS – we do not keep any stock on hand of products listed in the FOOTWEAR section of daymade.co.za. We will endeavour to have your order fulfilled with our 3rd party suppliers and your products delivered as soon as possible, however we cannot always guarantee delivery of these items within our usual 7 business days. Customers will always be kept informed with regards to dispatch & delivery as well as any delays or stock shortages. We appreciate your patience in this regard.

 

Pargo Pick Up Points (within 5-7 business days)

  • Not at home when we are trying to deliver your parcel? Or are you experiencing other challenges with traditional deliveries? We have partnered with Pargo to make your delivery experience at DAYMADEZA even better. Pargo ensures that you never miss a delivery again by allowing you to have your parcels delivered to a selected Pargo point where you can collect when it suits you best.

Pargo works in 3 simple steps:

1 – Choose Pargo on the check-out page and select your preferred store.

2 – Receive an email and SMS from Pargo when the parcel is ready for collection which includes your Pargo code.

3 – Collect your parcel from the store, don’t forget to bring the Pargo code.

 

  • When choosing a Pargo pick up point for your delivery method, your order will be delivered to your selected Pargo pick up point.
  • Deliveries to the Pargo points are done up to 5 business days in main centres and up to 5 business days for regional and remote areas. The opening hours of the stores can be found when you are choosing your preferred store. Pargo will also include these opening hours in the email communication with you. Your parcel will be kept at the store in a safe and secure area until you have collected your parcel.
  • Pargo will keep your parcel at the store for 8 days. If the parcel is not collected within 8 calendar days of being delivered, the parcel will be returned to our warehouse. Unfortunately, you will not receive a refund as this surpasses our refund policy.
  • In the case of choosing Pargo pick up point as a delivery method, the delivery is considered complete when the parcel is successfully delivered to the applicable Pargo pick up point.
  • A NOTE ABOUT FOOTWEAR PRODUCTS – we do not keep any stock on hand of products listed in the FOOTWEAR section of daymade.co.za. We will endeavour to have your order fulfilled with our 3rd party suppliers and your products delivered as soon as possible, however we cannot always guarantee delivery of these items within our usual 5 business days. Customers will always be kept informed with regards to dispatch & delivery as well as any delays or stock shortages. We appreciate your patience in this regard.

How much does shipping cost:
We courier nationwide at R100

All South African orders are shipped:

  • via Pargo (Local) – click and collect for our frontline workers and bossbabes and bossmen working shift hours
  • via FastWay (outlying/grey areas)
    You will be required to sign for delivery via courier, we therefore recommend that you provide a daytime address where someone will be able to sign between 9am and 5pm.


Where can I find delivery details:
Once you have added your product items to the cart, the next step is to checkout. On this check out page, we request billing and delivery details, where you would need to complete the corresponding forms, with the correct shipping address.

How do I change my shipping address once my order is placed:
We can only update your shipping address before shipment.
To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
Once your package shipped, we will not be able to change the shipping address.

When will my order be dispatched:
• Orders will be shipped within 24-48 hours (During sale season/pop up events hosted by DAYMADEZA we may experience a delay in shipping. You will be notified via social media/email if there is a delay in dispatching your order.)
• Please take note that all products purchased over the weekend and on public holidays, will only depart the following working day

Can I track my order:
You are able to track the status of your order using the tracking code which you will receive from Pargo or courier depending on your choice of delivery. If you have any concerns, please do not hesitate to contact us
• email support@daymade.co.za

How long does delivery take:
South Africa (generally 2-6 working days)
• Durban (2-4 working days)
• JHB (2-4 working days)
• CPT (2-4 working days)
• Outlying areas (6-9 working days)

What should I do if my order hasn’t been delivered yet:
If your order has not arrived after 6 working days please send us a message including your order number via email support@daymade.co.za, and a DAYMADEZA representative will get in contact with you as soon as possible to ensure your order arrives safely.

International purchases & shipping:
We regret, we currently do not offer this.